20210309_Login not functional on the Knowledge Tier

Incident Report for Syniti System Availability

Resolved

This incident has been resolved.

Posted Mar 09, 2021 - 23:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2021 - 23:00 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 09, 2021 - 22:59 UTC

Investigating

We are currently investigating the issue and will post a status update in 30 minutes.

The issue appears to only be impacting tenants that are not using the SSO (single sign on) functionality.

Posted Mar 09, 2021 - 22:37 UTC

This incident affected: SKP - North America (Catalog, API).