This incident has been resolved and access to custom dashboards has been reinstated.
We apologize for any inconvenience this issue has caused and appreciate your patience while we worked with AWS to fix this issue.
Jun 9, 19:39 UTC
We are continuing to monitor for any further issues.
Jun 9, 19:37 UTC
A fix has been implemented and we are monitoring the results.
Jun 9, 19:01 UTC
A potential fix has been identified. We are currently testing the fix for viability and performance.
Jun 9, 18:59 UTC
We have confirmation from AWS that the issue has been escalated and we are working together to triage and investigate the issue.
Jun 9, 17:01 UTC
It is confirmed that the delivered dashboards, those under the "Syniti Provided" label, are functional and accessible. The outage is limited to custom dashboards developed by Dashboard Authors within a tenant.
AWS has been made aware of the issue and requested the issue be treated as Urgent.
Jun 9, 15:43 UTC
This issue is being investigated by AWS Support and we are working with them to resolve as soon as possible.
Jun 9, 11:44 UTC
We will report this high priority issue to AWS to ensure that is resolved as soon as possible so that we can reinstate access to custom dashboards.
Jun 9, 00:39 UTC
The issue has been identified as caused by Quicksite dashboard permissions not being enforced by AWS. We will reinstate access to Syniti-delivered dashboards but need to prevent access to custom dashboards until AWS resolve this issue.
Jun 9, 00:36 UTC
We are continuing to investigate this issue.
Jun 9, 00:33 UTC
We continue to investigate the root cause of this issue and will provide updates as we have them.
Jun 9, 00:20 UTC
We are currently investigating this issue.
Jun 8, 23:40 UTC